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Microchat
  • Home 
  • Documentation 
    • Getting started 
    • Bot Builder 
    • FAQ 
    • Settings 
    • Analytics 
  • Blog 
  • Pricing 
  • Log In 

Documentations

  • fun fact 4Getting started
    • How to sign up
    • Setting up greeting message
    • Installing in Squarespace
    • Customize chat widget
    • Lead Generation
    • Offline setting
    • Agent live chat
    • Install Mirochat in website
    • Install MicroChat in WordPress
    • Install Microchat in Wix
    • How to use Microchat Admin panel
    • Customize Your Chat Setting
    • Installing Microchat in Shopify
    • Live Test Quick Start
    • How to deploy chatbot using WordPress Plugin
  • color paletteBot Builder
    • Building chatbot using a template
    • Message in a certain page
    • Configure Decision
    • Creating a new Chatbot
    • Zapier integration
  • newspaperFAQ
    • How to cancel
    • Setting up operator
    • Contact support
    • Setting up Profile Image
    • Unable to login
    • What is Visitor Section?
    • How to setup operating hours
    • GDPR compliance
  • fileAnalytics
    • Understanding Analytics
  • setting iconSettings
    • Knowledge base site Settings
    • Project Admin Settings
    • Setting up notification sound
  • cardBilling and Plan
    • Upgrading your plan
    • Trial version
    • Canceling my plan
    • Free plan and downgrade
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  1. Home
  2. Documentations
  3. FAQ
  4. How to cancel
Updated on December 12, 2021

Documentations

  • fun fact 4Getting started
    • How to sign up
    • Setting up greeting message
    • Installing in Squarespace
    • Customize chat widget
    • Lead Generation
    • Offline setting
    • Agent live chat
    • Install Mirochat in website
    • Install MicroChat in WordPress
    • Install Microchat in Wix
    • How to use Microchat Admin panel
    • Customize Your Chat Setting
    • Installing Microchat in Shopify
    • Live Test Quick Start
    • How to deploy chatbot using WordPress Plugin
  • color paletteBot Builder
    • Building chatbot using a template
    • Message in a certain page
    • Configure Decision
    • Creating a new Chatbot
    • Zapier integration
  • newspaperFAQ
    • How to cancel
    • Setting up operator
    • Contact support
    • Setting up Profile Image
    • Unable to login
    • What is Visitor Section?
    • How to setup operating hours
    • GDPR compliance
  • fileAnalytics
    • Understanding Analytics
  • setting iconSettings
    • Knowledge base site Settings
    • Project Admin Settings
    • Setting up notification sound
  • cardBilling and Plan
    • Upgrading your plan
    • Trial version
    • Canceling my plan
    • Free plan and downgrade

How to cancel

How to Hide or Disable Chat


There are 2 ways in which you can hide the chat. In this article, we will explain how to hide the Microchat chat widget when you are offline and hide it permanently, regarding your status.


Hide the Chat when Offline

To hide the chat when you’re not available, go to Settings > Chat Setting and toggle OFF the appropriate option under Chat Setting.

Where you will find the “Display Chat While Offline” setting

Disable the chat permanently

In order to set the display options simply go to the Settings > Chat Setting section of the panel and then, Go to the Chat Visibility section.

  1. Both Desktop and Mobile – the chat will be displayed on every page of your website (on desktop and mobile devices).
  2. Desktop Only – the chat will be only visible to users who use their desktop computers.
  3. Mobile Only – the chat will be only visible to users who use their mobile devices.
  4. None/Hide – completely hides the chat widget for all of your visitors.

In order to disabled chat permanently, select None/Hide from Chat Visibility option and click on Saved. Now your chat widget on your website will not be displayed.


If you still have some questions for our team after reading this article, don’t hesitate to contact us.

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