How to deploy chatbot using WordPress Plugin

Thirty-five percent of all websites use WordPress. Considering the competition, that’s quite a significant market share. And that share is getting bigger with every passing year.

Microchat live chat app powers up over 60,000 of WP websites.
From a technical point of view, users love the Tidio app for being lightweight and simple.


How do you get started? There are two methods if installations:

  • Use our easy to install Microchat Plugin for WordPress users

  • An alternative method of installation through javascript code (recommended only if you are having some problems with installing the plugin)

So, let’s go ahead and see how you can add live chat to the WordPress website in minutes.

Add Microchat Plugin to WordPress

Step 1

Log into your WordPress account and go to the Dashboard.

Step 2

Navigate to the Plugins section and select “Add New”.

To add Microchat plugin, head over to the Plugins section on the left side menu in your WordPress panel

In this section, you can either:

  • Look for the plugin by typing “Microchat” in the search bar.
  • Download the plugin from the WordPress Plugin website and then, upload it from your hard drive.


We recommend using the first approach. It’s a bit easier and faster. Especially, when you don’t have the plugin downloaded.

When you type in the app name, press Enter on your keyboard to let WordPress look for it.

Step 3

Add live chat plugin by choosing it from the list. Ok, WordPress found the Microchat app. Time to hit the Install Now button.

Click on the ‘Install Now’ button next to the Microchat plugin in order to install it on your WordPress based website.

You’ve got an app installed. Before we move on, make sure you click the Activate button.

You will see the ‘active’ button next to the MicroChat plugin, once the Plugin will be activated.

Now, if you go back to your Plugins section, you’ll see Microchat on the list.

Steps 4
Create a free Microchat account. If you haven’t registered your account yet, now it’s a good time to do this.

When you’re done with account creation , Login to the Dashboard

Steps 5
Once you are into Dashbaord of Microchat admin panel, Click on Setting>Developers to Copy WordPress Access Token.

Copy the WordPress Access Token and Login to the WordPress admin .

Steps 6

On WordPress Admin, Click on Setting>MicroChat

Now paste the WordPress Access token inside Access Token field and save it.

Steps 7
Now you can add your chat widget in two way-
a. Embed – This option will add a floating micro chat widget on pages.
b. Full Page – This option will add full screen chat window.

a. Embed
To add embed chat widget style , just checked Embed option and save it. that’s it, Open your wordpress website you will see, microchat chat widget will appear, Good job!

b. Full Page
To add Full page chat window, checked Full Page checkbox and save it.

Then Copy below highlighted code-

Now go to your wordpress Post Or Page and Paste it where you want to show full page chat windows and Publish it. that’s it, Now Chat windows will load in full page

Troubleshooting integration

If you are not seeing the chat on your website immediately after adding it, please try the following steps:
#### **1) Open your website in a new incognito window **
In your browser. If you are using Chrome, hit CTRL + Shift + N (Windows) or CMD + Shift + N (Mac).

**2) Clear your website’s cache **

The process depends on the device and browser you are using; for a detailed, step-by-step guide on how to do that on most popular platforms, please visit www.refreshyourcache.com

3) Disable the caching plugins

If the chat is still not displaying on your website, please make sure that any caching plugins (W3 Total Cache, W3 Super Cache, etc.) are temporarily disabled. Their purpose is to keep your website’s loading time as short as possible, however, this might hold off any changes made on your website. Disabling them for a minute should allow the chat widget to load properly; after making sure that it worked, feel free to enable your plugins again.


If you still have some questions for our team after reading this article, don’t hesitate to contact us.

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